Job Title: Coordinator of Member Services & Facility Operations

Job Status: Non-Exempt

Reports To: Assistant Directors & Director of Bradshaw Fitness Center

Basic Function:

The Coordinator of Member Services & Facility Operations is responsible for overseeing the daily operations of the Bradshaw Fitness Center, ensuring that members receive an exceptional service experience while maintaining the facility’s functionality. This position involves managing staff, implementing fitness programs, ensuring equipment maintenance, and handling customer service-related duties. The Coordinator ensures adherence to policies, handles member complaints, and assist with execution of orientation sessions, wellness events, and outreach programs as directed.

Essential Duties and Responsibilities:

• Oversee and manage the daily operations of the Fitness Center, ensuring smooth and efficient functioning of all services.
• Coordinate staffing schedules for all areas of the facility, including the fitness floor, front desk, and aquatic areas.
• Assist in recruiting, training, and evaluating full-time, part-time, and student workers.
• Provide excellent customer service by addressing member concerns, complaints, and inquiries promptly.
• Maintain a working knowledge of all fitness programs, equipment, and offerings to support customer needs and ensure satisfaction.
• Develop and coordinate member retention programs, fitness initiatives, and outreach programs to engage both existing and prospective members.
• Oversee regular maintenance and cleaning schedules for fitness equipment and facilities.
• Collaborate with upper administration to ensure compliance with all safety and operational protocols, and report any facility or equipment issues to the Assistant Director of Maintenance when necessary.
• Handle administrative responsibilities, including collaborating with main campus for updating the Fitness Center’s website and other digital platforms with accurate and current information.
• Perform any other duties as assigned by the Director of Bradshaw Fitness Center.

Qualifications:

• Bachelor’s degree in exercise physiology, kinesiology, human performance, health, or related field.
• At least 3 years of experience in fitness center operations or related roles.
• Strong organizational and leadership skills.
• Experience with fitness equipment maintenance procedures and customer service management.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and facility management software.
• Certification in CPR/AED and First Aid.
• Ability to work collaboratively in a team environment and interact with a diverse group of people.
• Strong oral and written communication skills.
• Active Christian faith is required.

Additional Information

• Houston Christian University is an independent, private Christian liberal arts university dedicated to the development of moral character, the enrichment of spiritual lives, and perpetuation of growth in Christian ideals. HCU is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).
• Houston Christian University is committed to maintaining a teaching faculty and staff who share an active Christian faith. The Preamble to the By-Laws of the University, “Scripture and a Christian Worldview,” and the “Ten Pillars Core Convictions of HCU” set forth a statement of belief which each University employee is expected to support and personify as an essential function of their employment at the University. Your submittal of an application for employment indicates your acceptance and affirmation of these statements.
• As one of the most diverse universities in the nation, Houston Christian University also strives to build a faculty and staff team that provides role models who embody biblical orthodoxy and ethics for all our students, whatever their background or life experience.
• As with all open positions at the University, a contract or employment offer will only be extended when the budget for the position has been confirmed.

**Disclaimer**

• Background checks are performed for every new hire. If your application is selected to continue in our hiring process, you will be required to submit a background check form authorizing this screening. If you decline, your application may be denied. By proceeding with the online application, you understand and accept this process.