Assistant Director of Student Accounts
Reports to: Director of Student Accounts
Status: Exempt

Position Summary:

The Assistant Director of Student Accounts will perform and oversee a variety of tasks related to student account and departmental payments, the collections process for delinquent account balances for current and prior students, and third-party billing. Duties may include ensuring compliance with various federal and state regulations, coordination with external agencies/corporations, building and maintaining reports/metrics and developing and supervising collections/payment staff and student workers.

Responsibilities:

• Directs collection efforts related to university receivable system
  • Review past due accounts to determine appropriate action, and assuming responsibility for effective follow up on past due accounts
  • Coordinate the maintenance of collection files by following University procedures for the recording and filing of both written and personal communications with debtors regarding their delinquent accounts
  • Ensure all collection activities are compliant with applicable laws and organizational policies
  • Responsible for analyzing external agencies performance, work effort, strategies and compliance with relevant regulations
• Directs third-party/sponsored student billing
  • Work closely with the Veteran Affairs Office to maintain accurate third-party billing records
  • Review and process acceptable letters of credit (LOC) for students whose tuition is going to be paid by an outside entity (sponsor);
  • Set-up and maintain contracts in accordance with LOC
  • Process billing statements (invoices) to third party sponsors
  • Post related payments to student accounts
  • Reconcile sponsor accounts.
• Directs payment processes
  • Receive payments on student accounts
  • Set-up and maintain payment plans
  • Process departmental deposits
  • Supervise and close cashier’s sessions
  • Process daily reports and reconciliation
• Assist with supervising, managing, training and developing personnel within the department
• Deliver presentations for the Student Accounts Office at various campus events.
• Effectively communicate university policies and procedures related to student accounts
• Ensure holds are placed on the appropriate accounts
• Process student account appeals and transcript hold override requests
• Analyze and investigate accounts to determine accuracy; contact appropriate department or agency to verify validity of transactions
• Process and maintain accurate and timely student accounts records
• Collaborate with other departments and divisions across campus
• Other duties as assigned by the Director of Student Accounts

Qualifications:

• Required:
  • Bachelor's degree with three (3) years of experience in business, finance, accounting, information systems or a related field, or five (5) years of experience in any of the above listed areas
• Preferred:
  • Master's degree with five (5) years of related work in student accounts/collections and/or higher education environment
  • At least three (3) years of management experience
  • Bilingual (Spanish speaking) preferred
  • Ellucian Banner experience
  • Advanced knowledge and experience with state and federal laws governing collections and billing
  • Proven experience in creating and analyzing performance metrics

Physical Demands:

• Ability to communicate via speech, hearing and sight – frequently
• Ability to sit – frequently
• Ability to stand for an extended period – occasionally
• Ability to walk reasonable distances – occasionally
• Ability to lift or move objects up to 25 lbs. – occasionally
• Ability to climb or reach overhead – occasionally
• Ability to bend or stoop – occasionally

Additional Information:

Houston Christian University is an independent, private Christian liberal arts institution with a diverse student body. It has access to all the cultural advantages of one of the largest metropolitan centers in the country. For more information about the University, visit hc.edu.

The University is in the process of implementing its Ten Pillars vision (hc.edu/vision) and anticipates significant growth in student enrollment and university programs. The successful candidate will also be able to articulate a vision for the role of his or her discipline at HCU that is supportive of the Ten Pillars vision statement.

Houston Christian University is committed to maintaining a teaching faculty and staff who share an active Christian faith. The Preamble to the By-Laws of the University sets forth a statement of belief which each University employee is expected to support and personify. Your submittal of an application for employment indicates your acceptance and affirmation of these statements.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and requirements of personnel.

**Disclaimer**

Background checks are performed on every new hire. If your application is selected to continue with the interviewing process you will be required to submit a Background Check form. If you decline, your application may be denied. By proceeding with the online application you understand and accept this process.